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Frequently Asked Questions
About Wimbledon and Debenture Seats





What is a Debenture?

How do I contact Official Wimbledon Debentures?

Is it safe to use my credit card on the Official Wimbledon Debentures website?

Can I reserve Wimbledon Debenture seats?

When do I have to pay?

How can I pay?

Can I pay in Euros or US Dollars?

Can I choose my seats/Where will my seats be?

When will I receive my tickets?

What postage method does Official Wimbledon Debentures use?

Can I cancel a reservation, what is your refund policy?

Can I switch my seats for a different day?





What is a Debenture?
Debenture seats are privately owned seats that The All England Lawn Tennis Ground plc, the company that owns the Club's ground. The seats are sold for 5 years at a set price, which allows the ground to raise for money to meet capital expenditure.

A five year Debenture seat ownership can be held by a private individual or a company. Debenture holders can choose to use their seat for every day of the Wimbledon Tournament or put them on sale. Debenture seats are the only seats that can be purchased or sold for the Wimbledon Tournament





How do I contact Official Wimbledon Debentures?
You can call Official Wimbledon Debentures Monday-Friday 10am-6pm on 020 8935 5901, or email us 24 hours a day at info@officialwimbledondebenture.com, we will respond to all emails within one working day.





Is it safe to use my credit card?
Yes, Official Wimbledon Debentures uses a secure encrypted connection to our bank to process you payments. Your card detail are not store on our system and are only given to the bank temporarily so that they can confirm your details with your bank and process your payment.

You can also pay by Internet Banking or Cheque.





Can I reserve Wimbledon Debenture seats?
Yes, when you make a reservation online your tickets are immediately reserved for you and you will only need to pay a 20% deposit. Once payment is received we will confirm your booking by email. The balance for your booking will need to be paid by the beginning of May. We will email you prior to this date with details of your booking and how to pay.





When do I have to pay?
If you book early your Wimbledon Debenture seats early you only need to pay a 20% deposit. This must be paid within 3-4 working days of booking online. Giving you time to either complete payment by card online or make a bank transfer, depending on your selection at the time of booking.

The remaining balance of your booking is payable by the beginning of May. We will send you a payment request in April, you can then pay by the same method as you selected when you first booked, or you can change to a credit card or Internet Banking payment.





How can I pay?
Yes, when you make a reservation online your tickets are immediately reserved for you and you will only need to pay a 20% deposit. Once payment is received we will confirm your booking by email. The balance for your booking will need to be paid by the beginning of May. We will email you prior to this date with details of your booking and how to pay.





Can I pay in Euros or US Dollars?
Yes, the default payment option is in GBP (Great British Pounds) but you can select to pay in Euros, if you select this option from the US you will also be offered a USD payment option. These options are available when paying by card. If you pay by Internet Banking, payment must be made in GBP.





Can I choose my seats/Where will my seats be?
You can make a request if you have a particular preference as to where you would like you seats to be; Along the side of the court, or behind the server, next to the Royal Box.

Exact seat locations are not allocated by Wimbledon until nearer the time. So exactly which seats numbers you will receive will not be available until just before the tournament when most seats have been sold. However we can normally accommodate requests for a particular area or block when you book. Nearer to the tournament this is a bit more difficult as so many requests have already been received but we will be able to inform you of this when you book.

You can submit your seat location request when you book or if you would like to check before booking please contact us





When will I receive my tickets?
Tickets are printed and distributed by Wimbledon approximately 4 weeks before the tournament. Once we have received tickets for our seat allocations we will dispatch these to you. You will normally receive your ticket just a couple of weeks before the day you are attending.

Tickets are dispatched in date order so the first days of the tournament will be dispatched first with the Ladies and Mens Finals being sent out last. If you have booked two different dates you may receive these at different times, however we do attempt to send multiple day bookings together.





What postage method does Official Wimbledon Debentures use?
We use two different delivery methods for your tickets. For our International customers travelling to London for the Wimbledon Tennis Tournament we normally deliver tickets by courier to a hotel or residence in central London once you have arrived.

For our UK customers we use Royal Mail Registered Delivery which is insured and guaranteed next day. If you live outside of London and are travelling or worried about tickets arrived in time before you leave to head to Wimbledon we can arrange to have your tickets delivered to you where you are staying when you arrive.

It is very important that tickets arrive safely to you, in the highly unlikely event of tickets not arriving or being lost there are options to have these re-issued by Wimbledon.





Can I cancel a reservation, what is your refund policy?
Once you have reserved your seats we cannot instantly cancel them. However we can put your seats back on sale and once sold you will receive a refund. We may charge a small administration fee.

Normally due to the high demand for seats at Wimbledon we have customers waiting who will happily buy your seats. However we recommend only booking once you are sure which day you wish to book.





Can I switch my seats for a different day?
If you have booked seats for one day we can look at moving you to a different day. This will depend on availability for different days and we will need to sell the seats for the day you originally booked.

Official Wimbledon Debentures does try to accommodate all requests so we will endeavour to move your booking from one day to another if possible. Any difference in seating price will need to be paid or if the price is lower it will be refunded. There will be an administration fee for this service.





Is your question not here?
Please email us and we will be happy to help.








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